Science Horizons

Just recently I picked up a couple of Jack London books that I have always wanted to read. The first was The Call of the Wild and the second was White Fang. I devoured these books, no pun intended. The story is about wolves and men who live during the late 1890s during the Klondike gold rush. Now this may seem strange but I actually could relate this to my work with Predictive Dialer.

You see just like todays economy the environment of the Yukon provided very harsh times during the long desolate winters. The wolves that survived were very adaptive and focused. They learned the eat or be eaten laws of the wild or shall we say business. Not only that, they learned how to be efficient optimizing every movement so not to burn any calories that might be needed to survive.

Doesnt this sound like our current business environment? OMG, how true is this? Can you defend your food source or shall we say customer base. Can you find more food, by that we mean hunt down leads and develop sales? And finally can you do this without expending lots of energy or in your case cash?

Translated to simple customer-centric business strategy, this is what it takes to survive and even thrive in these difficult times. First, call your customers and make sure they stay yours. Then, hunt for more sales in competitions customer base. And finally do it all as efficiently as possible, spending as little as you can.

A Predictive Dialer is a first step to becoming customer-centric. A predictive dialer allows you to use lists you derive from your own IT systems or buy from sources like lead-list companies and trade journals. A predictive dialer eliminates the manual dialing, which often results in FAX numbers, disconnected numbers, busy numbers, and voice mail. Using a sophisticated dialing algorithm, it can intelligently predict when your reps will be available to handle a live customer call and then it works to produce one just as it is needed. Typically this means multiple calls per agent are being placed simultaneously in order to keep reps talking. Because the system transfers only live customer calls, your staff will spend less time attempting to make connections, and more time working on sales or surveys.

And if efficiency floats your boat, then you will love SaaS (Software as a Service) applications. SafeSoft Solutions calls this Web-hosted and its Market Dialer application is provided over the Internet as a service. When you implement a SafeSoft predictive dialing solution, you get a complete package – for one affordable monthly fee per seat. That includes domestic long distance and voice services like announcements and call recording. Customers can simply pay as they go, using the service as long as they like, and stopping at any time, with no cancellation fees or penalties of any kind.

This is really changing the food chain as we know it. All those extras are in one product, no server, no support staff and no capital investment. You job is totally in-focus – hunting and eating.

Steve Williams Technology call center software, hosted predictive dialer software, predictive dialer, predictive dialers, Technology

For long I had been looking for software for my call center that would enhance the calling facilities for telecallers in my office. There are not doubt hundreds of predictive dialer software packages in the market, but the features didn’t match my needs. I researched a lot and at last got hold of Telescript predictive dialer software which is an open predictive dialing engine that has been deigned and engineered for advanced predictive dialing facilities and other varied call center functions. After I installed the system in my office, my employees and telecallers are really elated with this system.

Telescript predictive dialer software uses state of the art technology from Dialogic and this package is completely SCSA compliant. And the best part of this software package is that it is expandable and also linked to inbound, IVR modules and fax as well as third party applications and meeting innumerable call center needs. This is the software for predictive dialing that you are looking forward to. You can utilize the best of it for open database design; eliminate the need for proprietary as specific database and utilize internal corporate database. This enables telescript to operate easily and effective using SQL server, Oracle, Access, and other ODBC.

What are the other benefits of the Telescript predictive dialer software? The software is equipped with Automatic time zone calling control that would include break time. That means that it automatically incorporates the time zone for each call and the only dialing calls within specified local calling range that is irrespective of time zone. If you wish you can incorporate the time breaks in the software so that it will not allow making calls during lunch and dinner hours to leads. The Telescript predictive dialer software automatically set the callbacks and fit the permissible local time of persons being called. So, it is by no means essential to express assign queues for time zones.

The software package from Telescript is equipped with Restricted Calling Lists. That means that the software detest the numbers that are within the Don’t Call Registry and automatically screens the records of the calls that restricts from calling. The software never calls a number found in that list thus allowing an ethical working environment to your call center.

The other feature of the Telescript predictive dialer software is that it is equipped with Simultaneous Multiple Projects. The dialing software enables one to launch different projects simultaneously on the single dialer thus giving greater flexibility to users. Thus, one can section agents on dissimilar movements and queues.

Arturo Linda Internet call center software, hosted predictive dialer, Internet, predictive dialer, predictive dialer software