Science Horizons

Just recently I picked up a couple of Jack London books that I have always wanted to read. The first was The Call of the Wild and the second was White Fang. I devoured these books, no pun intended. The story is about wolves and men who live during the late 1890s during the Klondike gold rush. Now this may seem strange but I actually could relate this to my work with Predictive Dialer.

You see just like todays economy the environment of the Yukon provided very harsh times during the long desolate winters. The wolves that survived were very adaptive and focused. They learned the eat or be eaten laws of the wild or shall we say business. Not only that, they learned how to be efficient optimizing every movement so not to burn any calories that might be needed to survive.

Doesnt this sound like our current business environment? OMG, how true is this? Can you defend your food source or shall we say customer base. Can you find more food, by that we mean hunt down leads and develop sales? And finally can you do this without expending lots of energy or in your case cash?

Translated to simple customer-centric business strategy, this is what it takes to survive and even thrive in these difficult times. First, call your customers and make sure they stay yours. Then, hunt for more sales in competitions customer base. And finally do it all as efficiently as possible, spending as little as you can.

A Predictive Dialer is a first step to becoming customer-centric. A predictive dialer allows you to use lists you derive from your own IT systems or buy from sources like lead-list companies and trade journals. A predictive dialer eliminates the manual dialing, which often results in FAX numbers, disconnected numbers, busy numbers, and voice mail. Using a sophisticated dialing algorithm, it can intelligently predict when your reps will be available to handle a live customer call and then it works to produce one just as it is needed. Typically this means multiple calls per agent are being placed simultaneously in order to keep reps talking. Because the system transfers only live customer calls, your staff will spend less time attempting to make connections, and more time working on sales or surveys.

And if efficiency floats your boat, then you will love SaaS (Software as a Service) applications. SafeSoft Solutions calls this Web-hosted and its Market Dialer application is provided over the Internet as a service. When you implement a SafeSoft predictive dialing solution, you get a complete package – for one affordable monthly fee per seat. That includes domestic long distance and voice services like announcements and call recording. Customers can simply pay as they go, using the service as long as they like, and stopping at any time, with no cancellation fees or penalties of any kind.

This is really changing the food chain as we know it. All those extras are in one product, no server, no support staff and no capital investment. You job is totally in-focus – hunting and eating.

Steve Williams Technology call center software, hosted predictive dialer software, predictive dialer, predictive dialers, Technology

Customer relationship management (CRM) is a set of solutions that make your business operate in a way that you can provide the satisfaction they require while you have your business operations under control. CRM is working at hand with predictive dialer software that make that your customers service is more efficient and also you can provide engaged clients. The first thing is that you should have a vision of growing in your business because it is the key to move your business to the next level. There are many people in business that understand that necessity of innovation and predictive dialer software has the capacity to provide not only innovation but organization that make you grow. If you have an agent or fifty agents that are operating in a call center of you company, they will have the capacity to make more efficient tasks that in consequence move them to socialize their internal capacities, multiply them through the training and capacitating, and then, improve your business.

The use of predictive dialer software in many organizations is the result of several years of investigation and searching for real solutions that can match with the requirements of the real world. Our real world is compounded of customers that need good services and learn a lot from the information they see online in the internet or in the television, the huge amount of things people learn everyday make them be more exigent in all aspects of life.

That is why the software has predictive marker of this ability, which can transform your organization and make it more efficient and capable of new tasks. What kind of tasks you can do this by using a call center predictive marker? I can not answer that question at this point because we prefer to think of some ideas on this problem. Can you imagine something that could affect your organization through the use of software prediction marking? What do you think of the power of traditional telephony? The importance of the predictive marker is a program that not only ensure greater efficiency but also the ability to reduce the time in over 50%.

As matter as fact, predictive dialer software of today is more efficient thanks to the use of the internet and the VOIP that is producing a revolution in both quality of communication services and improving the capacities of agents in call centers. Predictive dialer software is also a good alternative to managers and supervisors to monitor all the operations and check the quality of the service that is provided to customers.

It is an amazing way to see statistics about the calls, those agents that take more time or less time in calls, those agents that provide a better response to customers as well as the agents that are not accomplishing with the script that is established by the company. If you are interested in have your own call center you can evaluate the more efficient solutions that can give you the possibility to migrate to this kind of business.

Joaquin Costa Software dialers, predictive dialer software, predictive dialers, Software

What do you want or what do you need? Predictive dialer software has a wonderful meaning for your business that is translated to more revenue and efficiency. No matter what is the kind of business you have there is a suitable solution that perfectly can fit with all your technological needs. You can improve all the techniques you need and train your people but you necessary will need a technological support that can provide you all the tools you need to move your business to the next level. Technology (according to William Gates III) is the basis of the management organization and in this case predictive dialer software not only has the capacity to empower your business but to organize it so that it can be more productive. Once you understand this point you will be able to do whatever is at your hand in order you can get the best you can to optimize your business and lead it to a more competitive level.

Business in time of crisis is requiring more effective tools. For instance, if you form part of a business which has two call centers in India and three call centers in South Korea you should focus in increase the productivity and quality of your agents and managers who are working there. Sometimes large companies try to have call centers in these countries because they can save million dollars each year in salaries. Cheap salary is not the only thing you should focus to have good result each year. You should focus in productivity and the way to have your customers happier.

For that you should invest money in technology and good software and platforms that can bring a lot of revenue each year. In the case of predictive dialer systems I can tell you that you can evaluate the alternative you have in the market in order you can have installed in your call center something that can be very cost-efficient and that can guarantee the increasing of productivity.

In many ways, there are very important things you can evaluate in this order. For instance, today there are solutions that can be solved with only a voice modem and powerful software that can be operated from a server. You should see if you have the technological platform for that because it is something that can positively impact your budget but also it can benefit a lot all the things you do everyday. On the other hand, you should determine a solution that can fit with the activity of your call center.

If you call center only work with outbound calls you dont have to waste thousand dollars in technology applications for inbound calls. It will be a waste of money and is not a good sign of professionalism and strategic plan. The best call center technology is the one you plan with your work team or your team of managers. You can also receive the advisory of experts that have experience in other companies and call centers around the world.

Tobias Lopez Software dialer, dialers, predictive, predictive dialers, Software